Ethiopian Airlines, the fastest growing airline in Africa, is pleased to announce that it has won the 2013 Airline Reliability Performance Award from Bombardier Aerospace. This is the third time Ethiopian has won the award in a row.
The award was given to Ethiopian for achieving an average dispatch reliability rate of 99 per cent or better on revenue passenger flights in 2012 and stood first in the overall Q-400 product category for the Middle East and Africa region.“We are pleased to receive the award for the third year in a row. This is a testament of our dedication for excellent customer service which is in continuous improvement every day,” said Tewolde Gebremariam, CEO of Ethiopian.
From left to right: Diane De Souza, VP Parts Services at Bombardier Customer; Kidus Melkamu, Manager Turbo Prop and Light Aircraft Maintenance at Ethiopian MRO; Zemene Nega, AVP Ethiopian MRO and Todd Young, VP, Customer Servi…